Snowflake Ornament

Refund, replacement, and cancellation policy:

Cancellations can be made within 24 hours of placing the order. After 24 hours, there is a 35% restocking fee on all items. If inclusions have been received, i cannot cancel your order.

Replacements:

Setting - If it has been longer than 30 days and you need a replacement setting (for any reason), there is a 25% + shipping replacement charge (excluding solid gold items).

**Stone **- if you decide you want to go a different route with your stone and do not need a new setting, there will be a $25 charge per item, plus return shipping.

Refunds:

Due to the nature of the items, I do not offer refunds. Of course I want you to love your keepsakes, if there is ever an issue, message me personally and we will figure it out together.

Shipping is free on orders over $125

How do I ship it to you?

Shipping instructions are sent in detail once the order has been placed. Quick wrap up for most inclusions, double bagged and labeled with your info in a bubble mailer. USPS first class is fine and comes with tracking. Nothing special is needed during shipment, and milk does not have to be kept cold.