SHIPPING & RETURNS
Shipping Policy
You are responsible for shipping your inclusions to me. Please ship in a bubble mailer and make sure to get tracking information.
Breastmilk: Please take the 15ml (1/2 ounce) of milk, and double bag the milk (breastmilk bags work best). Write your name & order # on the outside bag. Any age breastmilk is ok, as long as there is no mold present.
Placenta: 1 capsule (unless sending for multiple children) is all that’s needed. Please put in a separate bag and write your name & order # on the bag.
Umbilical cord: I don’t need the whole cord (unless you want to send) - just a chunk. Place in a separate bag and write your name & order # on the bag.
Hair: I need 1-2 inches tied with a string, if possible - but can make any work. Please place each set of hair in a separate bag with your name and order # on the bag.
Clothing/Cloth: Please send 2-3 square inches of fabric if possible. Please place inside a bag with your name and order # on the bag.
Graveside Dirt: Please take ¼ tsp of dirt, and place into a sealed bag. Please write your name and order # on the bag.
Cremains: Please take approximately ¼ tsp per piece ordered, and double bag. Write your name and order # on the outside bag.
Flowers: If you're shipping flowers, *please* be sure the petals are completely dried before mailing. If they are not, they may develop mold in transit and will be unusable. Please send 2-3 petals at minimum. Double bag in a plastic Ziploc baggie. Please write your name and order # on the bag.
If you have any other inclusions, please send me an inquiry through the contact me portion of the website, and we can discuss how to ship.
Return & Exchange Policy
Due to the nature of the items, I do not offer refunds or returns after the order is placed, as each piece is 100% custom made for you. Of course I want you to love your keepsakes, if there is ever an issue, message me personally and we will figure it out together.
Replacements:
Setting - If it has been longer than 30 days and you need a replacement setting (for any reason), there is a 25% + shipping replacement charge (excluding 14k gold items).
Stone - if you decide you want to go a different route with your stone or need a replacement stone and do not need a new setting, there will be a $25 charge per item, plus return shipping.